Compliments and complaints

Listening and responding to your feedback

We work hard to provide high standards of patient care and services and we know how important it is that patients and those who care for them are as happy as possible with our service. If our service falls short of the expectations of our patients or their families, we will do all we can to put things right and make sure the same thing doesn’t happen again.

We take all complaints and concerns very seriously and will investigate each matter that is raised. We will respond to you as quickly as possible and we use the complaints and concerns we receive to improve our services for all our patients.

Compliments and suggestions

If you would like to share a positive experience or make a suggestion about any aspect of our service, please ask to speak to the person in charge of that service. Alternatively you can contact us by email at [email protected]

Unhappy with your care?

If you are unhappy with any aspect of your experience, please ask to speak to the person in charge of that service on the day. We want all our patients to have the best experience possible whilst we are caring for them, and our teams will do their best to resolve any issues you raise.

Raising a concern or formal complaint

If you have concerns or wish to formally complain about our service, we strongly encourage you to let a member of staff know at the time. We often find that by talking things through straight away, problems can be resolved there and then. Alternatively, you can contact our complaints team by emailing [email protected], calling 01223 632938 or writing to our Complaints Manager at the address on the Contact us page.

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