For GPs

Welcome to the GP and primary care section of our website. These pages are for GPs, practice staff and anyone working in primary care or in the community who requests pathology tests and/or receives and interprets the results in the area served by the Partnership.

The Pathology Partnership provides sample testing services to GPs across the CCGs for North East Essex, Cambridgeshire and Peterborough, West Suffolk, Ipswich & East Suffolk and East & North Hertfordshire, as well as some practices in Mid Essex. We also provide phlebotomy services in some of these practices.

Most non-urgent samples from general practices are tested at our two hub laboratories at Addenbrooke’s Hospital and Ipswich Hospital. Samples from practices in West Suffolk are tested at West Suffolk Hospital.

Practices can order all pathology tests electronically via the pathology ICE Order Comms system. Ordering tests this way ensures that requests and results flow correctly through the laboratory and back into practice systems as quickly as possible. We are working with primary care colleagues and clinical commissioning groups to ensure ICE is available for all the practices we serve wherever this is possible.

Our tests, sample requirements and laboratory handbooks

Detailed information on the tests we provide and the sample requirements for each laboratory are available in the laboratory handbooks and guides section.

Help and support

Practices can contact our laboratories via our Service Desk on 0333 103 2220 or [email protected]  The Service Desk is open from 8am to 6pm Monday to Friday. Outside these hours, please listen to the announcements and select the option to speak to the relevant laboratory.

Practices can also log pathology IT issues, including with the pathology ICE Order Comms system, on our IT portal at – follow the instructions in the portal to set up an account using your email address.

Our GP liaison team provide detailed support and guidance for practices whose samples are tested by the Pathology Partnership. You can contact the team by email at [email protected]

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